Effective Date: June 30, 2021
Glen Research, part of the Maravai LifeSciences portfolio of companies, is a leading provider of reagents for DNA and RNA oligonucleotide synthesis, labeling, and modification. We are equally committed to respecting your privacy.
This Privacy Notice (“Notice”) explains how Glen Research (“Glen Research,” “we,” “our,” or “us”) collects and uses personal information and the choices you can make. This Notice applies to your use of GlenResearch.com and also addresses information we collect from you when you purchase products and services from us, join us for online webinars and similar forums, contact one of our customer service representatives, when you respond to a survey that we administer, or when we otherwise engage with you.
Our sites may be linked on other websites or may contain links to other websites. Our Privacy Notice only applies to Glen Research, and we are not responsible for the privacy practices, security standards, or content of other sites. You should check the privacy policies of those sites before providing your personal information to them.
We encourage you to read this Privacy Notice in its entirety before browsing our site, using our services, or buying products and services from us. By doing so, you acknowledge that you have read and agree to this Privacy Notice.
We collect various types of personal information when you use our site and choose to engage with us; register with us via our websites or webinar forums; purchase any products or services from us; contact one of our customer service representatives; or complete a survey that we sponsor. This information may be collected directly from you or indirectly through your device or browser when you visit our site.
We use your information to fulfill product orders, to customize and improve the advertising and content we offer, to offer suggestions for products based on your content, to deliver marketing communications and promotional materials that you may be interested in, to contact you and provide customer service or technical support, to protect the security or integrity of our databases or websites, to detect and prevent fraud or illegal activity, to take precautions against liability, to detect and remediate misuse of our sites, to develop and improve our products and services, and for internal operational purposes.
The following chart describes what categories of personal information we may collect, the business purposes for which we generally use such information, and which types of trusted third-party service providers we may share that information with.
Please note that our sites are designed for businesses and not intended for personal or household use. Accordingly, we treat all personal information about any visitors, customers, and prospective customers as pertaining to individuals acting as business representatives, rather than in their personal capacity.
(Name, Job Title, Company, Postal Address, Phone Number, Email Address, Voice and Image (video), Website Login Credentials, Social Media Handle, Age, Gender)
(Credit Card Information, Checks, Billing and Shipping Addresses)
(Purchase Details, Product Details, Techniques Used, Research Area, Industry)
Internet or Electronic Network Activity Information and Geolocation Information
(Marketing Consents, IP Address, Location, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)
Inferences About Customer Preferences and Characteristics
In addition to any personal information that you might provide when you do things like buy our products and services or create an account with our brand, we may also have access to other information about you from relevant publicly available sources, if you interact with our brand via social media, or in certain other situations.
If you interact with content on our social media profiles (for example, if you “like” or share a post from one of our accounts, such as LinkedIn, Facebook, Twitter, YouTube, Instagram, or others), those social media sites may share information about you with us, including your public profile, e-mail address, and friend list. If you choose to “like” or share content, information about you may be publicly displayed on the social network, depending on your privacy settings. You should review the privacy notice of that social media site and check your privacy settings through that site. If you post information on a social media or another third-party service that references our brand or our products and services (e.g., via a Twitter hashtag), we may publish your post on our social media accounts or websites.
We may also obtain data that is publicly available or from third party sources, such as address verification services or third-party marketing database partners, to supplement our records and improve the accuracy of and add to what we know about our customers and prospective customers. We may combine this information with your personal information for the purposes described in this Notice.
In addition to information collected from our customers and prospective customers, we and our service providers also collect certain information from candidates who apply for a job with Glen Research to contact you about your application and evaluate your qualifications for the position, including your name, phone number, e-mail address, postal address, education information, and employment information.
We do not sell, license, or share the personal information we collect with unaffiliated third parties for their marketing purposes.
We may share personal information in the following situations.
We use service providers to act on our behalf – for example, to help us fulfill your product orders, process payments, provide customer service, enhance and personalize your experience with us, to deliver our advertisements, conduct market research, or provide vital back-office services. Our service providers may receive your name and contact information, payment information, information about purchases you have made, cookies and other device identifiers, IP address, and website browsing activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.
Sales and Service Partners
We may share your information among our network of authorized agents, distributors, and resellers for purposes described in this Notice.
We may disclose your personal information to professional advisors, such as lawyers, bankers, strategic consultants, auditors, and insurers, where necessary in the course of the professional services that they render to us.
For Compliance, Fraud Prevention, and Safety
We may share your personal information for the compliance, fraud prevention, and safety purposes – for example, to (i) protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims), (ii) enforce the terms and conditions that govern our website and sale of products and services, and (iii) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Notice.
Glen Research is part of the Maravai LifeSciences portfolio of companies and brands. We may share your information among our corporate affiliates and subsidiaries for purposes described in this Notice.
Law Enforcement and Other Situations
We may be required to share certain information to respond to a subpoena or similar judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies.
Our site is intended for use by a mature, commercial audience and is not targeted directly at children. We will not knowingly collect personally identifiable information from children. If we become aware that a child under the age of 16 has provided personal information through our site, we will remove their personally identifiable information from our files. If a parent or guardian becomes aware that their child has provided such information through our site, the parent or guardian should contact us in writing at [email protected] so that we may respond appropriately.
You have choices about how your information is collected and used. You can notify us of your preferences when you share your information with us, and if you would like to review, correct, or delete your account information on our site or in our systems. You can do so by contacting us directly. There may be times when we are unable to fulfill your request – for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we cannot separate your data), if we are prohibited by law from disclosing the information, or if we have a legal obligation to retain certain data. We may require additional personal information from you for the purposes of verifying your identity and rights.
If you are a resident of California or the European Economic Area, Switzerland, or the United Kingdom, you can learn more about your additional rights below.
Access or Update Your Information
If you have registered for an account with us, you may review and update certain personal information in your account profile by contacting us directly.
Opt-Out of Marketing Communications
You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. We reserve the right to send you certain communications relating to the products and services we have sold or provide to you, such as service announcements and administrative messages – for example, communications related to a pending order, an unresolved customer service issue, or a Notice update. We do not offer you the ability to opt-out of receiving those communications.
Cookies and Browser Web Storage
Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the information and services we provide on our sites may not work properly. Similarly, your browser settings may allow you to clear your browser web storage.
We use reasonable and appropriate organizational, technical, and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of the personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information. In the event that we are required to notify you about a situation involving your data, we may do so by email or telephone to the extent permitted by law.
We are headquartered in the United States and have service providers and authorized representatives (e.g., agents, distributors, resellers) in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country. Users in the EEA, Switzerland, and the United Kingdom should read the important information provided below about transfer of personal information outside of those areas.
As we implement new technology and introduce new services or otherwise change our privacy practices, or in response to changes in applicable laws or regulations, we may modify this Notice and provide notice to you by posting updates on this page. Please check back periodically to view any updates. Changes to our Notice will become effective when posted. If we change this Privacy Notice in a material way, we will endeavor to promptly notify our customers through a prominent notice on our website.
For further information regarding this Privacy Notice or related Glen Research policies and procedures, please contact us at [email protected].
Effective Date: June 30, 2021
If you are a California resident, California law may apply to how we collect and use your personal information, and what rights you have in some circumstances. The following terms supplement our Privacy Notice and explain the rights of California residents.
For information about what categories of personal information we may collect from our customers, the sources of that information, the purposes for collecting and using that information, and what types of service providers we may share that information with, please see above our section titled Personal Information We Collect.
California residents have the following rights:
To exercise your rights under California law, please contact us (i) via email at [email protected], (ii) via postal mail at Glen Research, 22825 Davis Drive, Sterling, Virginia 20164, or (iii) via phone at +1-703-437-6191.
We do not sell personal information.
We cannot respond to your request to access or delete information unless we are able to both verify your identity or authority to make the request and confirm the personal information relates to you and/or your household. If you have an account with us, we will verify your identity by having you log in to your account. If you do not have an account with us, we will attempt to verify your request by asking you to provide identifying information that we will match to information in our files. We will only use information you provide in your request for the purpose of verifying your identity or authority to make the request.
You can also designate an authorized agent to make a request on your behalf. Your agent will need to provide a Power of Attorney authorizing the agent to act on your behalf or will need to complete the same verification procedures that would be required for a request submitted by you directly and provide information that allows us to verify your authorization.
We may deny deletion requests in whole or in part as permitted or required by applicable law. We do not charge a different price or rate or provide a different level or quality of goods or services based on your exercising your CCPA rights.
Effective Date: June 30, 2021
Controller of Personal Information
Glen Research is the controller of your personal information covered by this Privacy Notice for purposes of UK and European data protection legislation.
Glen Research has appointed DataRep as our Data Protection Representative so that you can contact us directly in your home country. DataRep has locations in each of the 27 EU countries, the UK, and Norway and Iceland in the EEA. If you want to raise a question with Glen Research, or otherwise exercise your rights with regard to your personal data, you may do so (i) via email at [email protected] in the EU or at [email protected] in the UK, or (ii) by mailing your inquiry to DataRep at one of their locations most convenient for you.
Please note – when mailing inquiries to DataRep, it is essential that you mark your letters for DataRep and not Glen Research, or your inquiry may not reach us. Please refer clearly to Glen Research in your correspondence. If you have concerns over how DataRep will handle the personal data it will require to process your inquiry, please refer to their privacy notice at www.datarep.com/privacy-policy.
Legal Bases for How We Process Your Information
The legal bases for processing your information as set out in this Privacy Notice are as follows:
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.
Sensitive Personal Information
We ask that you not provide us with any sensitive personal information on or through our site or otherwise – for example, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership. If you provide us with any sensitive personal information when you use our site or purchase products and services from us, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Notice. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information to us.
International Data Transfers
Our servers are in the United States. If you choose to provide us with your information as described in this Notice, we may transfer your personal information cross-border. For example, we may transfer your information to affiliates, partners, or other third parties located outside of your home country, for the purposes described in this Notice. The laws governing data collection and use in the United States may differ and not provide the same level of protection as the jurisdiction in which you reside.
Where we transfer data from the EEA, Switzerland, and the United Kingdom, we will implement appropriate safeguards to comply with applicable law in relation to the transfer including the EU Standard Contractual Clauses or other measures that comply with applicable law, for personal data that is being transferred to places where the EEA, Switzerland, and the United Kingdom have determined that an adequate level of protection is not guaranteed.
By providing us with your information, you acknowledge such transfers. If applicable, you may make a complaint to the data protection supervisory authority in the country where you are based. If you would like further information about these transfer mechanisms, please feel free to contact us at [email protected].
UK and European data protection laws give you certain rights regarding your personal information. If you are located in the EEA, Switzerland, or the United Kingdom, you may ask us to take the following actions in relation to your personal information that we hold:
You may submit these requests contacting us at [email protected] or our postal address provided above. Information necessary for the purposes of maintaining business records regarding a deleted or cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law. We may decline to process requests that are frivolous/vexatious, would jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes.
If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.