Customer Service Representative

Glen Research, a Maravai LifeSciences company, is seeking a Customer Service Representative. The primary responsibility of the customer service department at Glen Research LLC is interacting with customers while maintaining a high level of professionalism that represents the Glen Research brand. The customer service department is also responsible for a variety of administrative tasks supporting overall operations.

Customer Service

  • Promptly respond to customer calls and emails, and resolve the customer’s inquiry either directly or by transferring to the appropriate party.
  • Accurately process customer orders that are placed via email, fax, and phone into NetSuite.
  • Communicate and distribute orders to the appropriate labs for fulfillment.
  • Communicate with customer service director and lab supervisors low inventory notes to manage customer expectations.

Administration

  • Prepare packing slips from order fulfillments and distribute to the appropriate shipping department.
  • Collect lab paperwork after shipment has been processed and input the freight charges and tracking information into NetSuite.
  • Produce customer invoices for billing.
  • Assemble order packets for filing.
  • Ensure files are up to date and organized.
  • Distribute incoming mail to the company.

Accounting

  • Process credit card payments
  • High school diploma required. Associate’s or bachelor’s degree preferred.
  • Good organization, scheduling, and time management skills.
  • Ability to multitask and set priorities.
  • Excellent verbal, written, and telephone communication skills.
  • Excellent attention to detail
  • Proficient Microsoft Office skills specifically in Word, PowerPoint, Excel, and Outlook
  • Able to remain professional and courteous with customers at all times.
  • Previous experience with customer service and/or administrative duties is preferred.

Glen Research offers competitive wages and a full benefit package including medical, dental, vision, LTD, and a retirement plan. Glen Research is an EEO Employer.

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