Glen Research, a Maravai LifeSciences company, is seeking a Customer Service Representative. The primary responsibility of the customer service department at Glen Research LLC is interacting with customers while maintaining a high level of professionalism that represents the Glen Research brand. The customer service department is also responsible for a variety of administrative tasks supporting overall operations.

Customer Service

• Promptly respond to customer calls and emails, and resolve the customer’s inquiry either directly or by transferring to the appropriate party.
• Accurately process customer orders that are placed via email, fax, and phone into NetSuite.
• Communicate and distribute orders to the appropriate labs for fulfillment.
• Communicate with customer service director and lab supervisors low inventory notes to manage customer expectations.

Administration

• Prepare packing slips from order fulfillments and distribute to the appropriate shipping department.
• Collect lab paperwork after shipment has been processed and input the freight charges and tracking information into NetSuite.
• Produce customer invoices for billing.
• Assemble order packets for filing.
• Ensure files are up to date and organized.
• Distribute incoming mail to the company.

Accounting

• Process credit card payments

• High school diploma required. Associate’s or bachelor’s degree preferred.
• Good organization, scheduling, and time management skills.
• Ability to multitask and set priorities.
• Excellent verbal, written, and telephone communication skills.
• Excellent attention to detail
• Proficient Microsoft Office skills specifically in Word, PowerPoint, Excel, and Outlook
• Able to remain professional and courteous with customers at all times.
• Previous experience with customer service and/or administrative duties is preferred.

Glen Research offers competitive wages and a full benefit package including medical, dental, vision, LTD, and a retirement plan. Glen Research is an EEO Employer.